Wholesale:
Wholesale accounts must provide a valid resale number. If you are interested in setting up a wholesale account, e-mail us at sales@rocktemptations.com.
Orders:
Orders must be placed via e-mail to sales@ rocktemptations.com or fax (916) 660-0382. An order confirmation will be sent to the customer via email to verify the order, pricing & approximate turnaround time. No orders will be processed without pricing, artwork, final order confirmation and payment (see Terms below). Please carefully review all items you are ordering for correct sizes, style & quantity. Rock Temptations is not responsible for ordering mistakes. Once production has begun, cancellations will not be accepted. This is due to the custom nature of the products. Colors shown in the catalog are approximate and cannot be guaranteed.
Wholesale & Booster orders must meet minimum order. 12 order minimums of same shirt style & same design. 24 minimum on hats and window decals. Any order between 6 - 11 (shirt style & same design) will not meet wholesale & booster minimums, but will be able to get a discount of Rock Temptations retail pricing for those items.
Customized Sport Designs (sports players, cheerleaders, customized names & number) can be arranged as a fundraiser for Booster Clubs & school stores. A percent of the sales goes back to the organization. We offer 15% on orders from 6-11 and 20% on orders of 12 or more. Rock Temptations will provide your group with an order form which includes pricing & apparel options. For more information, contact us at sales@ rocktemptations.com.
Artwork:
Custom logo may be created, or the customer may submit ideas to us. Artwork is accepted in the following files: tiff, jpeg, eps, CorelDraw, or camera-ready artwork (defined: black & white, color separated). All electronic files must be high resolution images (minimum 300 dpi). Artwork may be sent via CD, or email to: sales@rocktemptations.com. A $50.00 fee will be charged for dot patterns created for rhinestone designs and line art. Any changes made to the art could result in further fees.
Ownership of Artwork and Rhinestone Designs:
Unless otherwise arranged prior to production, all artwork and rhinestone designs created by Rock Temptations for your order remains the property of Rock Temptations and will be maintained at our facility for our exclusive usage in executing your orders. Because our policy is to render art/rhinestone designs/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us. No reproduction of original artwork and rhinestones designs by Rock Temptations is allowed without a written agreement and are subject to royalty fees.
Samples:
Sizing samples may be requested for fittings. A credit card charge will apply. Once samples are returned without damage, Rock Temptations will issue a credit to the account.
Delivery:
Allow three to four weeks for delivery. Please allow enough time for production when placing an order. Rush orders may be requested with an additional charge. Orders will be sent by UPS or Fed Ex. Hand delivery (within specified areas) will be charged a delivery fee.
Prices:
Prices are available upon request. Prices depend on garments, number of placements and colors of logos, type of embellishments, and quantities.
Embellishments:
Rhinestones, Nail Heads (must request), Heat Press Vinyl, Glitter Vinyl, Flock Designs & Direct to Garment Printing (DTG).
Shipping & Sales Tax:
California residents will be charged applicable sales tax. Shipping cost for orders depends on weight of packages and number of packages. Alaska and Hawaii – double charges apply. Next-day air, two-day air, and three-day select are available. Please call for price and availability.
Terms:
Private Schools, Public Schools, Colleges and Universities – 50% deposit and balance due prior delivery.
Business and Professional Teams – 50% deposit and balance due prior delivery
Youth Organizations and All Star Teams – 50% deposit and balance due prior delivery
All Other Businesses – 50% deposit and balance due prior delivery
Past Due Accounts: Any past due accounts will be charged 1.5% interest per month (or the legal limit, whichever is less) on past due balance retroactive to delivery date.
Payment:
Visa, MasterCard, AMEX and checks are accepted. Please make checks payable to: Rock Temptations. Orders paid by personal check will be held until funds have cleared. Returned checks will be subject to a $25.00 fee.
Returns:
Returns and exchanges must receive prior authorization by e-mail notification to sales@rocktemptations.com. Merchandise may be returned only if quality of a product is not satisfactory. Quality issues may include order accuracy (error made by Rock Temptations), defect in material, workmanship, and non-conformance to sizing specifications. All returns must be initiated within 7 days of receipt of merchandise. ** Please check your order carefully.** Returns & exchanges must be in their original condition – unworn and unaltered. Return via UPS or other insured mail. C.O.D. returns will not be accepted. Rock Temptations is not responsible for lost shipments. If Rock Temptations has made an error, or defective merchandise was received, shipping charges will be reimbursed.
