Returns and exchanges must receive prior authorization by e-mail notification to sales@rocktemptations.com.  Merchandise may be returned only if quality of a product is not satisfactory. Quality issues may include order accuracy (error made by Rock Temptations), defect in material and workmanship.  All returns must be initiated within 7 days of receipt of merchandise.  ** Please check your order carefully.**  Returns & exchanges must be in their original condition – unworn and unaltered.  Return product via UPS or other insured mail. C.O.D. returns will not be accepted. Rock Temptations is not responsible for lost shipments. If Rock Temptations has made an error, or defective merchandise was received, shipping charges will be reimbursed.